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Ocean Canyon Properties - Paying fees for something u not using

I call to canel my membership they telling you have to pay dues before they help you with anything we was mislead it's not all what it's said be
Company wrote 0 public responses to the review from Dec 04.
#1415247
Mantainence fee has to be paid before we can used a resort . was not told this up front. Want to make payments was told we can when we joined. "Lot of lyes" 256-348-9938 please call
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Company wrote 0 private and 1 public responses to the review from Nov 26.
ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

We are so glad that our Member Services Team was able to reach out to you and answer all of your questions and help you better understand your membership. Fill free to give ou...

#1408162
Emailed the top guy that we were told, he wants you to be satisfied! Had one of his representatives call and leave a message and then email me, I got back with them and have yet to hear anything! Don't want anything crazy, just our money back, haven't used it, feel...
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Company wrote 0 private and 3 public responses to the review from Sep 04.
ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

Hi EfficaciousSpinyDogfish, Our Member Services department is here to help with this issue. It sounds like no one has reached back out to you. Labor Day can be busy for if you...

1.0
#1346296
We want our money back and no help
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Company wrote 0 private and 2 public responses to the review from Aug 27.
ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

Good Morning. I was going through some of these older reviews to see if there was any assistance I could be. There are a couple of reviews that you had posted. One of which wa...

ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

We would like to know more about your experience that you are having. We strive to have a great customer service team that helps to serve all our members across all 8 of our p...

1.0
#1340024
Resolved
No help! They don't care!
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Company wrote 0 private and 2 public responses to the review from Aug 27.
ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

This is great news. I'm glad member services was able to help.

ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

We would like to know more about your experience that you are having. We strive to have a great customer service team that helps to serve all our members across all 8 of our p...

#1339971
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Ocean Canyon Properties - Parking resolved

Ocean Canyon Properties - Parking resolved
Great news Ocean Canyon has reverted back to original parking at Mountain Lakes Resort. We now can all enjoy lake views. Gorgeous lake view from all camp sites at Mountain Lakes Resort Langston, AL
Company wrote 0 private or public responses to the review from Aug 01.
#1318298
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Ocean Canyon Properties - Ocean Canyon

Ocean Canyon Properties - Ocean Canyon
Problem resolved by Ocean Canyon Properties, Mountain Lakes Resort parking. Thank you so much for reverting back to parking in rear of campers. We can now all enjoy the lake views. Beautiful lake views at Mountain Lakes Resort Langston, AL Like
Company wrote 0 private or public responses to the review from Aug 01.
#1318289
Ocean Canyon Properties - Rules only for select
Ocean Canyon Properties - Rules only for select
Rule no camper to be left unattended for 24 hours! Ha‼ We were at Mountain Lakes for a week in July 2018 and personally watched 4 campers left unattended for the entire week. As far as we know they are still there. We made security aware and were told he would check on...
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Company wrote 0 private or public responses to the review from Jul 31.
#1317339
We don't have a problem with the parks it was the salesman who made us a promise to be able to go from park to park. This was the reason we upgraded last year so we are out another $ 1.000 or so and can't afford another $1.370 to upgrade to the next level. Thanks OCP...
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Company wrote 0 private and 3 public responses to the review from Jul 28.
ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

We would like to know more about your experience that you are having. We strive to have a great customer service team that helps to serve all our members across all 8 of our p...

3.0
#1315374

Contact Ocean Canyon Properties

Mailing Address:
Ocean Canyon Properties
1001 Walnut Street
Texarkana, Texas 75501-4409
United States
Phone:
(214) 306-6868
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My Wife and I have been members of O.C.P since 2016 and went full time just a little over a year ago.,, For the most part we very much enjoy the parks we have visited (SO -FAR), ALTHOUGH, We ALL signed an agreement to look after and pick up after our pets but I guess...
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Company wrote 0 private and 1 public responses to the review from Jul 26.
ocpbrian
ocpbrian
Ocean Canyon Properties Verified Representative

We would like to know more about your experience of your last stay. We strive to have a great customer service team that helps to serve all our members across all 8 of our pro...

#1313432